If complainants have concerns about the manner in which their complaints have been handled by the Commission, they can write (within one month of the conclusion of the complaint) to the independent Charter Commissioner. The Charter Commissioner will investigate the matter and report any findings and recommendations to the Commission. He does not deal with appeals against the substance of any decision by the Commission.

You can contact the Charter Commissioner by writing to:
The Independent Charter Commissioner
c/o PCC
Halton House
20/23 Holborn
London EC1N 2JD

e mail: chartercommissioner@pcc.org.uk