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Complainant Name:
Dr Bob Rollins

Clauses Noted: 1

Publication: Men's Health Magazine

Complaint:
Dr Bob Rollins of London complained that the front cover of the magazine misled readers as to the content of a particular article within the issue.

Resolution:
The magazine explained that an error had occurred when an original proof of the front cover was published instead of an amended version. The editor wrote personally to the complainant to apologise for the mistake and also indicated that procedures had been changed to ensure no repeat. He arranged a year’s free subscription for the complainant. The complainant professed himself extremely pleased at the way in which the magazine had handled his complaint.

Report: 60



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