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Complainant Name:
A woman

Clauses Noted: 5

Publication: Evening Chronicle (Newcastle upon Tyne)

Complaint:
A woman complained that a reporter had spoken to her son’s fiancée following reports of the alleged death of her son. As the complainant’s son was abroad with the Armed Forces, his fiancée assumed that she was being informed of his death by the reporter. The family then had to contact the Armed Forces before learning that, in fact, he was alive and well and the reporter had been mistaken.

Resolution:
The complaint was resolved when the newspaper – having investigated the circumstances of the case – sent a personal letter of apology to the complainant and indicated that systems would be put in place to ensure that the situation would not be repeated in future.

Report: 65



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