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Complainant Name:
Mr Francis McGrorty

Clauses Noted: 5

Publication: East Kent Gazette

Mr Francis McGrorty of Kent complained that the newspaper had omitted a line from the bereavement notice he had submitted on the death of his brother. The newspapers offer of a refund did not subsequently arrive.

The complaint was resolved when the newspaper apologised for its error and the delay in its initial response, traced the cheque it had sent out and offered to re-run the notice.

Report: 65

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