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Complainant Name:
Mr Francis McGrorty

Clauses Noted: 5

Publication: East Kent Gazette

Complaint:
Mr Francis McGrorty of Kent complained that the newspaper had omitted a line from the bereavement notice he had submitted on the death of his brother. The newspaper’s offer of a refund did not subsequently arrive.

Resolution:
The complaint was resolved when the newspaper apologised for its error and the delay in its initial response, traced the cheque it had sent out and offered to re-run the notice.

Report: 65



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