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Complainant Name:
Ms R Mutimer

Clauses Noted: 3

Publication: Bury Free Press

Complaint:
Ms R Mutimer, of Bury St Edmunds, complained that the newspaper included her name and address with a letter submitted for publication after she had asked the paper not to print these details.

Resolution:
The newspaper apologised to the complainant for any distress caused. The editor also reminded the reporters of the newspaper’s policy on this matter and took charge of the letters page personally to ensure that the same error would not occur again. He amended the newspaper’s archive, deleting the complainant’s personal details so that these could not be reprinted. Furthermore, he implemented another layer of checking procedures which involved revisiting the original letter submitted to see if there were any requests or indications for details to be withheld from publication.

Report: 65



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