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Complainant Name:
Mrs Mary Thomas, Co-ordinator for TraVol

Clauses Noted: 1

Publication: South Wales Echo

Complaint:
Mrs Mary Thomas, Co-ordinator for TraVol – a charity providing transport to the disabled in the community – complained that the headline of an article inaccurately stated that the charity had told a user that she was ‘too fat’ to use their service.

Resolution:
The complaint was resolved when the newspaper published a clarification which made clear that TraVol had not told the user that she was ‘too fat’ to use the service but had explained that the combination of her weight and her wheelchair exceeded health and safety rules.

Report: 70



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