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Complainant Name:
Royal Mail

Clauses Noted: 1

Publication: Barking & Dagenham Post

Complaint:

Royal Mail complained through Schillings Solicitors that a reader’s letter – which alleged that a number of letters had been dumped by the local postman in Barking – was inaccurate and misleading.

Resolution:

The complaint was resolved when the newspaper published the following wording:
“A reader’s letter on 16 November 2005 speculated that a number of letters found on a grassy verge had been dumped by the local postman. On that basis, the letter then questioned the honesty of some postal workers in Barking and the competence of the Royal Mail. The Royal Mail has now concluded the internal investigation the letter referred to and we have been assured by them that the letters had in fact all been delivered safely by them to an address in multiple occupation, though they were later dumped by someone with access to the property. There was therefore no dishonesty on the part of the individual postman or postal workers in the Barking area or incompetence on behalf of Royal Mail and we apologise for any suggestion to the contrary. The Royal Mail has asked us to point out that the latest independent figures show that latest monthly targets for next day delivery are being beaten and that theft and loss of mail nationwide accounts for less than 0.006% of the average mailbag”.

Report: 73



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