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Complainant Name:
Mrs Helen Backus

Clauses Noted: 1

Publication: Stroud News and Journal

Complaint:

Mrs Helen Backus of Gloucestershire complained that after she had negotiated with the newspaper for amendments to be made to a published article about her childhood, the original version remained accessible online.

Resolution:

The complaint was resolved when the editor sought to explain why the article was available on the website and enclosed an explanation from its systems administrator making clear that it could not happen again. The editor also telephoned the complainant to apologise personally.

Report: 73



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