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Complainant Name:
A woman

Clauses Noted: 3

Publication: Stockport Express

Complaint:

A woman complained that an article reporting on the legal action she had launched against her husbands former employers had contained her full address. As a widow, she felt extremely vulnerable and was concerned that the article had informed neighbours of her business. Moreover, when she had contacted the newspaper to complain, she had been spoken to rudely.

Resolution:

The complaint was resolved when the newspaper sent a personal letter of apology to the complainant. The editor explained that she had been unable to identify the member of staff who had spoken to the complainant, but she had issued a memo to all editorial staff regarding the complaints process and dealing with calls. The editor also indicated that she would do her best to ensure that the newspaper did not publish further articles reporting on the complainants legal action.

Report: 73



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