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Complainant Name:
Ms Gill Green

Clauses Noted: 1, 3

Publication: The Sunday Times

Complaint:

Ms Gill Green, a resident of the development at Jumeirah Islands in Dubai, complained that an article inaccurately reported – after reading the contents of an email she had sent to the contractor – that she had claimed ‘third rate materials’ had been used to build the luxury villas.

Resolution:

The complaint was resolved when the managing editor sought to explain that the newspaper believed it had permission to use the complainant’s comments from her emails as they had been supplied by the resident’s pressure group. However, the newspaper accepted that the complainant did not use the phrase ‘third rate materials’ and that her comments in fact referred to the workmanship across the development. The managing editor wrote to the complainant to this effect and also made clear that the newspaper regretted it had not spoken to her before using material from her emails.

Report: 73



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