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Complainant Name:
Mr and Mrs Reynolds and Mr J Nicholas

Clauses Noted: 1

Publication: Exeter Express & Echo

Complaint:

Mr and Mrs Reynolds and Mrs J Nicholas complained that an article had inaccurately contended that Aalen House Nursing Home had been rescued from the brink of collapse by its new owners, and as a result had been awarded with a congratulatory picture from the Queen.

Resolution:

The complaint was resolved when the newspaper published the following clarification: Following an article published in the Echo on May 31, we have been asked to make it clear by the former owners of Aalen House Nursing Home in Okehampton, Mr and Mrs Reynolds and Mrs J H Nicholas, that at the time the business was sold it was not on the “brink of collapse” and did not need “rescuing”. We also wish to make clear that a portrait of the Queen presented by Geoffrey Cox P was made as part of celebrations to mark the Queen’s 80th birthday and was not an award specific to the nursing home. We are happy to set the record straight.

Report: 73



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