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Complainant Name:
Mr Christopher Cook

Clauses Noted: 4, 5, 10

Publication: The Mail on Sunday

Complaint:

Mr Christopher Cook from Michigan, USA, complained about the conduct of a reporter at the memorial evening for Katherine Ward, who had recently committed suicide. In particular, he objected to the fact that the reporter had ignored a clear “No Media” sign and entered the room in which the event was taking place. He said that the reporter had failed to identify herself correctly, and therefore misrepresented her purpose in attending. The reporter denied failing to identify herself, and said she went into the room with the intention of asking if anyone wished to speak to her after the event. Ultimately, Mr Cook did not consider that the reporter’s conduct showed appropriate sensitivity, given the nature of the event and the grief felt by those friends of Ms Ward who were present.

Resolution:

The complaint was resolved between the two parties, when the newspaper wrote a letter of apology to the complainant, which he could circulate to other friends of Ms Ward. The newspaper also made a donation to the Samaritans in Ms Ward’s name.

Report: 73



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