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Complainant Name:
A couple

Clauses Noted: 1, 6

Publication: The Guardian

Complaint:

A couple complained that the newspaper had published a photograph of their fourteen-year-old daughter and her friend – taken from a posting on the website ‘bebo’ – to illustrate an article about the dangers of schoolgirls posting their details on the internet. The complainants were particularly concerned that their daughter’s name was visible, and her face not sufficiently blurred, in the photograph which could therefore lead to her identification. The complainants said they had no idea that a friend of their daughter had posted the photograph on her ‘bebo’ account.

Resolution:

The newspaper sought to explain that it had taken the image from the ‘bebo’ website to illustrate an important story on the dangers of teenage networking websites. However, the newspaper accepted that it had not done everything possible to protect the girls’ anonymity. Whilst the complainants remained concerned about their daughter’s identification, the matter was resolved when the newspaper took the following action: it wrote to the complainants and apologised; it removed the photograph from the newspaper’s databases; it sent the complainants copies of the deleted images; and it wrote a letter of apology to their daughter.

Report: 73



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