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Complainant Name:
Mrs Carol Dickinson

Clauses Noted: 5

Publication: Herald Express (Torquay)

Complaint:

Mrs Carol Dickinson of Devon complained that the newspaper had published a photograph – without her consent – of her grieving at the scene of the accident where her sister had been killed in an incident with a train.

Resolution:

The newspaper first apologised to the complainant for exacerbating her distress following such a tragic accident. The editor sought to explain that the photograph came to be published because of a misunderstanding and accepted that in doing so the newspaper had breached Clause 5 (intrusion into grief or shock) of the Code. The complainant appreciated the newspaper’s admission but declined its offer to publish an apology as she felt that this would exacerbate the situation further. The complaint was resolved when the newspaper wrote privately to the complainant to apologise and emphasise that she in no way courted the publicity and had not welcomed it. The newspaper also made a donation to the complainant’s charities.

Report: 73



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