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Complainant Name:
Mrs Ahmed

Clauses Noted: 1

Publication: Herald & Post

Complaint:

Mrs Ahmed of Luton complained that an article reporting on the ordeal suffered by her husband was misleading and contained inaccuracies. She was particularly concerned over the headline, which in her view was inappropriate and had ridiculed her husbands ordeal.

Resolution:

The complaint was resolved when the newspaper sent a personal letter of apology to the complainant and her husband and published the following letter: On March 30 you published a front page report headlined A Barrel of Laughs reporting that a taxi driver had been held at gunpoint. My husband, who was the taxi driver involved, and I felt that the headline was inappropriately worded, and could be misinterpreted. The article caused a great deal of upset to me and my family, and did not show enough empathy over what was a terrifying ordeal for my husband. However, I am pleased that the editor has since apologised personally to me and my husband for the distress caused by the article. The editor added the following note: We considered the incident serious enough to put on the front page, but on reflection the headline could have been misinterpreted and we apologise for any untended distress caused.

Report: 73



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