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Complainant Name:
Mrs Ahmed

Clauses Noted: 1

Publication: Herald & Post

Complaint:

Mrs Ahmed of Luton complained that an article reporting on the ordeal suffered by her husband was misleading and contained inaccuracies. She was particularly concerned over the headline, which – in her view – was inappropriate and had ridiculed her husband’s ordeal.

Resolution:

The complaint was resolved when the newspaper sent a personal letter of apology to the complainant and her husband and published the following letter: On March 30 you published a front page report headlined “A Barrel of Laughs” reporting that a taxi driver had been held at gunpoint. My husband, who was the taxi driver involved, and I felt that the headline was inappropriately worded, and could be misinterpreted. The article caused a great deal of upset to me and my family, and did not show enough empathy over what was a terrifying ordeal for my husband. However, I am pleased that the editor has since apologised personally to me and my husband for the distress caused by the article. The editor added the following note: We considered the incident serious enough to put on the front page, but on reflection the headline could have been misinterpreted and we apologise for any untended distress caused.

Report: 73



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