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Complainant Name:
Mr Kenneth Monaghan

Clauses Noted: 1, 3

Publication: Ardrossan & Saltcoats Herald

Complaint:

Mr Kenneth Monaghan complained that a letter – which had claimed that the new bus lane in Stevenston was a complete waste of time – had been inaccurately credited to him. The complainant explained that he worked in the transport industry, and that – as a result of publication of the letter – he had been subjected to a hearing with his manager. Despite contacting the newspaper directly, a correction had not been published.

Resolution:

The complaint was resolved when the newspaper published the following correction: "We have been advised that the correspondence (Write to reply, Herald August 9) which criticised the new bus lane through Stevenston and purported to be signed by “Kenny Monaghan” was a fraudulent letter. The Herald, who published the letter in good faith, regret any embarrassment or distress caused to the purported signatory." The newspaper also apologised for the delay in dealing with the complaint prior to the PCC’s involvement

Report: 73



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