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Complainant Name:
Dumfries and Galloway Housing Partnership

Clauses Noted: 1

Publication: Dumfries & Galloway Standard

Complaint:

The Dumfries and Galloway Housing Partnership complained through solicitors Harper Macleod that an article inaccurately suggested that it had left elderly tenants without facilities for three days. The Housing Partnership raised further concerns that a follow-up article inaccurately suggested that it had accepted and apologised for its mistake, rather than reflecting the true position that it had apologised if the tenants had been distressed.

Resolution:

The complaint was resolved when the newspaper published the following clarification: Further to an article published on 26 May headlined “Apologies for blunder” – reporting that the Dumfries and Galloway Housing Partnership (DGHP) had apologised to an elderly couple – we have been asked to clarify that although the DGHP apologised to the tenants if they were caused any distress by the installation of their kitchen, the Housing Partnership do not accept that the tenants were left without heating, water or electricity for three days. We are happy to clarify the position.

Report: 74



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