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Complainant Name:
Mr George Dickson

Clauses Noted: 1

Publication: Paisley Daily Express

Complaint:

Mr George Dickson of Paisley complained that a series of articles had misrepresented Elderslie Care Home and its staff. He explained that his wife was a resident of the care home, and that – contrary to the articles – the staff were excellent, the menus were varied, and the hygiene standards were high.

Resolution:

The complaint was resolved when the Editor of the newspaper visited Elderslie Care Home and spoke to its staff and the complainant. The Editor’s impression was that the home was clean, modern and professionally staffed, and was enjoyed by residents and their families. He indicated that he had encouraged the manager of the home to continue to send information about events at the home in the future.

Report: 73



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