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Complainant Name:
West Middlesex University Hospital

Clauses Noted: 1

Publication: Hounslow Chronicle

Complaint:

The West Middlesex University Hospital NHS Trust complained that an article reporting on the issue of whether the hospital gave support to Satanists had misrepresented the views of Sue Ellen, the chairman of the Trust, who had been quoted in the article.

Resolution:

The complaint was resolved when the newspaper published a letter written by Ms Ellen, making clear that – during her interview with the newspaper – no reference was made to the Satanist incident as the “worst emergency”, and comments were not made suggesting that the issue had caused more difficulty than any medical emergency at the hospital.

Further, the letter expressed Ms Ellen’s regret that her response to the newspaper’s questions had resulted in further press coverage of the issue, which both the Trust Board and the Public and Patient Involvement Forum were keen to see an end to.

The letter also set out Ms Ellen’s concern that the article had given a distorted view of the Trust’s working relationship with the Forum, and contained an apology for any upset the misrepresentation of her views might have caused to Forum members.

Although the Trust accepted the publication of the letter as a resolution to its complaint, it expressed its hope that the newspaper would provide more balanced coverage on issues relating to the hospital in the future.

Report: 74



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