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Complainant Name:
Mrs Lin Mason

Clauses Noted: 1, 5

Publication: Loughborough Echo

Complaint:

Mrs Lin Mason of Markfield complained that an article reporting on the inquest into her mother’s death had contained inaccuracies relating to the cause of her death – which was a combination of heart disease and carbon monoxide poisoning – and the source of the smoke, which had been a Rayburn Fire and not a wood burner. The article had upset her and her brother at a very difficult time.

Resolution:

The newspaper offered to publish a clarification on the issue of the source of the smoke, although it did not accept that the article had been otherwise inaccurate. However, the complaint was resolved when the editor sent a private letter to the complainant, apologising for the distress caused by the article.

Report: 74



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