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Complainant Name:
A woman

Clauses Noted: 1, 3

Publication: Tameside Advertiser

Complaint:

A woman from Cheshire explained that she had contacted the newspaper by telephone to advise it that two charities – the Royal Society for the Protection of Birds and the Royal National Institute for the Blind – continued to take donations of postage stamps. She raised concerns that the information had been presented – without her permission – as a reader’s letter that included her name and address when she had a complicated family history.

Resolution:

The newspaper apologised to the complainant and explained that the mistake came about from a misunderstanding on the part of the reporter that took her telephone call. The complaint was resolved on the basis of a letter of apology from the editor of the newspaper and an undertaking that it had tightened its procedures regarding the publishing of letters.

Report: 75



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