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Complainant Name:
A woman

Clauses Noted: 1, 3

Publication: Tameside Advertiser

Complaint:

A woman from Cheshire explained that she had contacted the newspaper by telephone to advise it that two charities the Royal Society for the Protection of Birds and the Royal National Institute for the Blind continued to take donations of postage stamps. She raised concerns that the information had been presented without her permission as a readers letter that included her name and address when she had a complicated family history.

Resolution:

The newspaper apologised to the complainant and explained that the mistake came about from a misunderstanding on the part of the reporter that took her telephone call. The complaint was resolved on the basis of a letter of apology from the editor of the newspaper and an undertaking that it had tightened its procedures regarding the publishing of letters.

Report: 75



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