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Complainant Name:
Ryanair

Clauses Noted: 1

Publication: The Sunday Times

Complaint:

Mr Michael Cawley, Chief Operating Officer & Deputy Chief Executive of Ryanair, complained that an article which compared prices between traditional and no-frills airlines was inaccurate and misleading.

Resolution:

The complaint was resolved when the newspaper published the following clarification:

“In a report “The heavyweight price fight” (Travel, June 17) comparing prices between traditional and no-frills airlines, we stated that the cheapest offering for a weekend break from Ryanair on certain dates was £194. We described this as “the cheapest deal on the day in question”. Ryanair had a cheaper return fare of £155, which was excluded because the return flight left Dublin at 8am on Sunday morning which we did not consider would provide a normal weekend break. This was “the cheapest deal on the day in question” and we are happy to clarify our position”.

Report: 76



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