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Complainant Name:
VEF (UK) Ltd

Clauses Noted: 1

Publication: The Mail on Sunday

Complaint:

Mr Alan Lambert, Group Compliance Officer for VEF (UK) Ltd, complained that a property article which referred to the company contained inaccuracies.

Resolution:

The complaint was resolved when the newspaper published the following letter from the complainant:


‘Your article “Another man’s debt could ruin our life” (Property, 13 January) unfairly portrayed our services. The services we contracted to provide were carried out in full.

This couple purchased a French property using VEF’s services in 2005. But the vendor was declared bankrupt a matter of days before completion, and this was not revealed by the notaire’s conveyance searches, not disclosed by the vendor, and not officially published until the following month. Regardless of who the clients had used to assist them, be it VEF, a UK solicitor, a French-based lawyer or any other professional, the same situation would have occurred.

When our clients received a summons, VEF assisted them and explained its contents. We introduced a local English-speaking lawyer, and explained the circumstances to the lawyer in advance. We offered further assistance but none was requested.

VEF acknowledges the injustice for these purchasers who paid the full price for the property yet face a challenge to the validity of their title. Unfortunately there will be exceptionally rare scenarios where, despite the purchaser’s good sense to seek assistance from experienced professionals such as VEF, an error on the vendor’s part, which could not have been detected, can have serious consequences. France is nevertheless a safe market, of which VEF have 21 years of experience’.

Report: 76



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