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Complainant Name:
Homecare (NI) Ltd

Clauses Noted: 1

Publication: Banbridge Chronicle

Complaint:

Homecare (NI) Ltd complained through Tiernans Solicitors that an article about service it had provided to a Banbridge pensioner gave the misleading impression that its service – both in this case and more generally – was unreliable and not to a high standard.

Resolution:

Although the newspaper stood by its article, the complaint was resolved when it undertook to publish a further article outlining a client’s positive experience of the service provided by Homecare (NI) Ltd.

Report: 76



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