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Complainant Name:
Nick Morris

Clauses Noted: 1

Publication: Daily Mail


Nick Morris of All Night Cars in Kent complained about an article which claimed that one of its taxi drivers had left an elderly customer on her doorstep where she was left for two hours in the cold, after refusing to help her inside for health and safety reasons.

The complainant made clear that in fact the driver had gone far beyond the call of duty when dealing with the customer. He had let the customer into the foyer of her block of flats after spending two hours driving her around while she tried to find her daughter to get her house keys. He said the taxi industry was not even subject to health and safety regulations and common sense prevailed in such situations. He enclosed a statement from the driver concerned describing the extent to which he had tried to ensure the safety of his passenger.


The newspaper explained that the article had been obtained from a freelance agency which had spoken to the daughter of the elderly customer. There was some dispute over whether the agency had contacted the complainant and put the full allegations to the company but the newspaper gave its assurances that, had it seen the statement from the driver, this would have been included in the story.

The newspaper assured the complainant that it took his concerns seriously and removed the article from its website and marked its records to reflect the companys version of events. It also obtained a letter from the freelance agency confirming that it accepted that another account existed to that which was put forward by the elderly customers daughter. The complaint was resolved on that basis.

Report: 76

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