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Complainant Name:
Ms Joanne Goodier

Clauses Noted: 3

Publication: Now

Complaint:

Joanne Goodier complained about an article which reported on claims that she had received offensive emails from former friend Kerry Katona. The complainant said that the information for the article had been obtained from her private emails and had been published without her knowledge.

Resolution:

The magazine sought to explain that, because of a misunderstanding, it had been under the mistaken impression that the emails had been obtained from the complainant directly. Had the magazine been aware of the true circumstances – that the emails had come via a third party – it would not have made any reference to them. The complainant accepted the magazine’s offer to publish an apology and correction as a resolution to her complaint. The wording for the apology was as follows:

MICHELLE HUNTER / JOANNE GOODIER

Our issue of 21 January contained an article about hurtful emails sent by Kerry Katona to two of her former friends, Michelle Hunter and Joanne Goodier. We should point out that Michelle Hunter and Miss Goodier received no payment for this article: indeed, they did not speak to ‘Now’ about the emails. The photograph we published was not Miss Hunter, as described, but a third party. We are happy to set the record straight and are sorry for any embarrassment or distress caused.

Report: 77



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