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Complainant Name:
Mr Tim Cowen

Clauses Noted: 1

Publication: Croydon Guardian

Complaint:

Mr Tim Cowen, Director of Communications at NCP Services, complained that an article about the organisation contained inaccuracies. He raised the following central concerns: the sources for claims in the article were agency workers, who had not been directly employed by NCP Services; there were no matters outstanding dating back to 2006; and there was not a backlog of 5,000 tickets, as had been claimed.

Resolution:

The complaint was resolved when the newspaper published the complainants response, containing the following central points: the complainant believed that the sources for the article were agency staff; it was untrue that managers at the call centre did not take calls; all calls had to be returned within twenty four hours; there was no backlog of tickets; and there were no unresolved matters dating back to 2006.

Report: 77



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