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Complainant Name:
A woman

Clauses Noted: 3, 14

Publication: The Guardian

Complaint:

A woman – who had, under a pseudonym, written an account in the newspaper of her childhood as part of a religious sect – complained that she had been informed by an individual unknown to her that her private email address had been disclosed (to him or her) by the newspaper. It was essential that private information should not be disclosed in the future.

Resolution:

While relevant staff were unable to recall the reader’s call, the complaint was resolved when the editorial manager reminded all staff of the newspaper’s policy on such matters – to pass the caller’s details to the writer – and offered training to anyone who was unclear about the handling of personal information. The newspaper also specifically annotated the complainant’s records to make clear that her details should not be disclosed. The complainant accepted this explanation and undertaking as a resolution to her concerns, and emphasised that regular instructions for the benefit of new or temporary staff needed to be sent out in future.

Report: 77



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