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Complainant Name:
The Community Learning Disabilities Team

Clauses Noted: 5

Publication: Daily Express

Complaint:

The Community Learning Disabilities Team (CLDT) in Barnsley complained that an individual in its care had been approached by a reporter enquiring about one Geoffrey Appleyard, who the reporter believed was the man’s father and who had just died in Italy. In fact, the individual was not Geoffrey Appleyard’s son but, because he had never had contact with his father, the reporter’s approach caused him severe distress. The newspaper told the CDLT it had been informed that Geoffrey Appleyard had a son called Steven, which is why its reporter had contacted the individual in the Team’s care.

Resolution:

The CDLT said the newspaper should have taken greater care to establish whether the man they intended to approach was actually related to the man who had died. The circumstances of this particular case highlighted the importance of getting such things right from the outset. Nonetheless, after discussions with the individual in its care, the CDLT decided to accept the newspaper’s apology for unintentionally causing distress in resolution of the complaint.

Report: 77



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