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Complainant Name:
Roland A Baker

Clauses Noted: 1

Publication: Financial Times

Complaint:

Roland A. Baker of Luton complained that an article inaccurately referred to Claire Spottiswoode as the “elected policyholder advocate” at Norwich Union. The complainant said that the policy advocate was not “elected” and was, in fact, appointed by the insurer.

Resolution:

The complaint was resolved when the newspaper published the following correction:

In the July 3 issue we stated that Claire Spottiswoode, the Norwich Union policyholder advocate, was elected to her post. She was, in fact, appointed by the life office.

Report: 77



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