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Complainant Name:
Mr G P Crossey

Clauses Noted: 1, 5

Publication: Shropshire Star

Complaint:

Mr G P Crossey of Telford complained that an article on the front page of the newspaper about the death of his daughter, Marilyn Crossey, had incorrectly identified her as a former Cadbury’s Flake girl and had published a picture of a woman who was not Ms Crossey.


The newspaper published a correction in a later edition clarifying that the picture was not of Ms Crossey. However, the correction stated that the original mistake was based on information given to the newspaper. The complainant argued that this was again inaccurate as, during an interview with a journalist from the newspaper, he and his wife had never said that the woman in the photograph was their daughter. In any case, the family were distressed during a difficult time and were too vulnerable to be conducting an interview.

Resolution:

The complaint was resolved when the newspaper published a clarification in the following terms:


On October 11 the Shropshire Star printed an article about the death of Marilyn Crossey in which we said she had featured in an advert for Cadbury’s Flake. We accept that this is not the case and the article was incorrect. We apologise to Miss Crossey’s family for the additional distress caused to them by the mistake.

Report: 78



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