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Complainant Name:
Mrs Audrey Taylor

Clauses Noted: 1

Publication: Liverpool Daily Post (Welsh edition)

Complaint:

Mrs Audrey Taylor of Llysfaen complained that the newspaper had inaccurately reported the Valentine’s Day rates for the White Hart Inn. She said that she had contacted the hotel to make a reservation for the event but was told that the published price could not be met as the Manager had not given the tariff to the newspaper.

Resolution:

The complaint was resolved when the newspaper arranged for the complainant to spend Valentine’s night at the hotel – in a double room inclusive of breakfast – free of charge, organised for a table for two to be booked in the restaurant on the evening of her stay and published the following clarification and apology:

“White Hart. An article in last week’s travel section incorrectly stated that Valentine breaks at the White Hart, Lydgate, cost from £49.50 for dinner plus B&B, based on two sharing. We apologise for any inconvenience caused. To find out more about rates and availability please contact the White Hart on 01457 872566 or see www.thewhitehart.co.uk

Report: 78



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