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Complainant Name:
Academic Answers Ltd

Clauses Noted: 1, 2

Publication: The People

Complaint:

Academic Answers Ltd complained that an article about its services contained inaccuracies, did not distinguish clearly between comment and fact and that it had been denied an opportunity in which to respond. In particular, the company was concerned that the article had suggested that it had sold an academic essay to a reporter from the newspaper who had made clear that he intended to hand it in as his own work. This was against the company’s fair use policy and it stated that – had this been the case – it would not have provided the essay. The company also stated that the article implied that its writers were not “experts” and that prices could be negotiated, which it said was not the case.

Resolution:

The newspaper removed the article from its website as a gesture of goodwill and provided a transcript of its reporter’s conversations with the company, which, it said, demonstrated that he had made clear that he intended to hand in the work as his own. While the company did not accept that the transcript was accurate, it decided not to pursue the matter any further through the Commission.

Report: 78



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