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Complainant Name:
A man

Clauses Noted: 1

Publication: Ulster Herald


An employee of Translink complained that an article reporting on an incident where an individual had been denied access to a bus had contained the inaccurate claim that he had been "smoking against the wall" when approached. The complainant made clear that he was a non-smoker and that the bus stand where the incident occurred was, in any case, a no-smoking area.


The complaint was resolved by the publication of the following statement:

Our article of 6 August (Translink passenger laments poor service) reported that Omagh student Shane McGlone had been denied access to the Dungannon to Omagh bus as he did not have the correct change, and included his position that one of the Translink bus drivers who refused to allow him to board had been "smoking against the wall". We have been asked to clarify that the bus driver concerned is a non-smoker, and was not smoking when he was approached by Mr McGlone.

Report: 80

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