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Complainant Name:
Kathleen Rowley

Clauses Noted: 1

Publication: News & Star


Kathleen Rowley of the Carlisle United Supporters Club complained that the newspaper had inaccurately reported the situation regarding the transport of fans to and from Carlisle United's away games. The newspaper had published one clarification on the subject but the complainant felt there were outstanding issues.


The complaint was resolved when the newspaper published a correction and apology with due prominence in the following terms:

A story in the News & Star of Wednesday, September 16, reported that a new coach service had been launched to take Carlisle United fans to away games because of the boycott of buses organised by the Fans' Trust group. We have since corrected this information as the Carlisle Supporters' Trust has never been involved in the organisation of away travel for supporters. We apologise for the error and any embarrassment caused from the original article and for the fact that no-one from the Fans' trust or the Supporters' Away Travel group were contacted at the time.

Report: 80

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