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Complainant Name:
Mr Tim Cowan

Clauses Noted: 1

Publication: Bury Times


Mr Tim Cowen, on behalf of NSL, complained that the newspaper had claimed that the company's traffic wardens in Bury made mistakes with one in every four parking tickets issued to motorists, when the actual figure was less than one percent.


The complaint was resolved when the newspaper published a correction and, following the inadvertent publication in the same issue of a letter criticising the company on the basis of the original article, when it published a further letter from the complainant. The correction read:

A report in last week's Bury Times wrongly suggested that traffic wardens in the town make mistakes with more than one in four of the parking tickets they issue.

In fact, NSL, the company which employs traffic wardens on behalf of Bury Council, says they have an error rate of less than one per cent, and accurately issue more than 99.25 per cent of all tickets.

The company says that most tickets which are subsequently cancelled are done so at the local authority's discretion because of mitigating circumstances, and not because the ticket was wrongly issued.

We apologise for the error.

Report: 80

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