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Complainant Name:
Mr Carl Darnanin

Clauses Noted: 1

Publication: The Guardian

Complaint:

Mr Carl Darnanin, Managing Director of Hotbeams Ltd., complained that the newspaper had inaccurately stated that the company charged a 25 registration fee in case customers needed its services in future, when registration also gave access to a free 24-hour engineering helpline, a free manufacturing liaison service, and to preferential rates on maintenance, repairs and upgrades.

Resolution:

The complaint was resolved when the newspaper agreed to publish the following statement:

In Capital Letters (Money, page 8, June 27) we said a solar energy company, Hotbeams, asked prospective customers to pay 25 to register in case they needed its services in future. The company has asked us to point out that the fee also gives access to a 24-hour helpline and preferential rates on certain products and repairs.

Report: 80



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