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Complainant Name:
Mr Carl Darnanin

Clauses Noted: 1

Publication: The Guardian

Complaint:

Mr Carl Darnanin, Managing Director of Hotbeams Ltd., complained that the newspaper had inaccurately stated that the company charged a £25 registration fee in case customers needed its services in future, when registration also gave access to a free 24-hour engineering helpline, a free manufacturing liaison service, and to preferential rates on maintenance, repairs and upgrades.

Resolution:

The complaint was resolved when the newspaper agreed to publish the following statement:

In Capital Letters (Money, page 8, June 27) we said a solar energy company, Hotbeams, asked prospective customers to pay £25 to register in case they needed its services in future. The company has asked us to point out that the fee also gives access to a 24-hour helpline and preferential rates on certain products and repairs.

Report: 80



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