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Complainant Name:
Mrs Valia Hedley

Clauses Noted: 1

Publication: The Daily Telegraph

Complaint:

Mrs Valia Hedley complained that an article was inaccurate in describing her late cousin, Rosalind Winfield, as ‘reclusive' and ‘secretive' and in presenting her as an eccentric hoarder. The article reported that antiques belonging to Miss Winfield, who died earlier in the year (not two years ago as the article said), had been sold at an auction held at her home (which had not been in the family for over 100 years as stated). However, it failed to make clear that most of the items in the sale had not belonged to her - they had been brought in by the auctioneers. The online version of the article was also inaccurate in reporting that Miss Winfield had died of liver disease.

Resolution:

The newspaper explained that copy for the article had been provided by a reputable, local agency, which had in turn used information from a press release issued by the auctioneers and given in a phone interview by the owner of the auction house. The newspaper regretted that the resulting reports had added to the family's distress, especially when Miss Winfield had died much more recently than the newspaper had been led to believe. It hoped that the complainant and other family members would accept its apologies and made clear that the article would be removed from its website. The complaint was resolved in light of the newspaper's response.

Date Published: 80



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