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Complainant Name:
Dr Janine O'Kane

Clauses Noted: 1

Publication: Daily Mail

Complaint:

Dr Janine O'Kane complained that an article about GPs' incomes was inaccurate when it claimed that - under the 2004 contract in which GPs earned points for treating patients with certain conditions - doctors had been criticised for "ignoring patients like dementia victims", who were not covered by the scheme. She said that dementia patients were indeed covered by the scheme.

Resolution:

The newspaper said that the complainant was right to say that the bonus scheme included registering and reviewing dementia patients; however, it did not cover the diagnosis of such patients. This had led to criticism from Civitas in November 2008. Nonetheless, the newspaper removed the sentence in question from its website article and marked its cuttings for future reference. The complaint was resolved on this basis.

Date Published: 04/02/2010



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