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Complainant Name:
Mrs B Ingham

Clauses Noted: 1

Publication: Cambridge News


Mrs B Ingham complained that the newspaper had wrongly published a still from a CCTV recording that showed her standing at a shop counter. The newspaper had identified her as a woman wanted by the police for theft when this was not the case.


The complaint was resolved when the newspaper re-published the CCTV image accompanied by the following correction and apology:

Police have apologised to a woman whose CCTV image was mistakenly released to the press. Officers wrongly used a photograph of Mrs B Ingham as part of an investigation into a theft from One Stop in Ditton Lane, Cambridge on June 7. Cambridgeshire police issued the image to the press, including the News, saying that they wanted to speak to the woman pictured, which was Mrs Ingham. But the image should have been of another person in the store, whom officers were attempting to identify. Police have clarified that Mrs Ingham is not wanted for theft and officers are still looking for the person responsible. A Cambridgeshire police spokesman said: "CCTV images are released in good faith but on this occasion an error was made and we apologise to Mrs Ingham for any distress or inconvenience caused." The News would also like to apologise to Mrs Ingram for the distress caused by the publication of the photograph on July 22.

Report: 80

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