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Complainant Name:
Cranswick Convenience Foods

Clauses Noted: 1

Publication: South Yorkshire Times

Complaint:

Cranswick Convenience Foods complained to the Press Complaints Commission, through Gordons solicitors, that an article - reporting that a factory worker was undergoing operations to save his arm after an accident at work - had suggested that the company ignored the worker's family by refusing to speak to his partner. The complainant said that this was inaccurate and misleading, as it had been in regular contact with the father of the injured worker, who was listed in its records as the next of kin. It also raised particular objections to the use of the word " ‘snub' " in the headline of the piece.

Resolution:

The newspaper said that the article was based on the account given by the factory worker's partner, who was initially unhappy with the company's actions. The article had also given considerable weight to the company's version of events. Nevertheless, the newspaper recognised that the factory worker's partner had subsequently been in contact with the company, and was grateful for its support thereafter. The complaint was resolved when the editor offered to publish a follow-up article reporting this, without mentioning the allegations made in the original article.

Date Published: 19/05/2010



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