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Complainant Name:
Various

Clauses Noted: 1

Publication: Daily Star

Complaint:

A number of individuals complained to the Press Complaints Commission that a front-page article headlined "Terror as plane hits ash cloud", published in the Daily Star on 21 April 2010, was inaccurate and misleading in breach of Clause 1 (Accuracy) of the Editors' Code.

Resolution:

The PCC negotiated the publication of the following apology on page 2 (and online), accompanied by a photograph of the original article:

Our article of April 21 2010 headlined "Terror as plane hits ash cloud" - published on the day all UK airports opened their airspace following the volcanic ash disruption - featured a photograph said to show the "moment a British Airways jumbo jet hit a cloud of volcanic ash at 37,000ft". This may have wrongly suggested to readers that the photograph depicted a recent event. As the story subsequently indicated, the image was part of a reconstruction of a near disaster when BA flight 009 flew into volcanic dust in 1982, due to be shown that night on Five. We apologise to readers for any misunderstanding which may have been caused by the use of the image.

Date Published: 29/07/2010



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