Press Complaints Commission
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Complainant Name:
Duncan McGraw

Clauses Noted: 1

Publication: Daily Mirror

Complaint:

Duncan McGraw complained to the Press Complaints Commission on behalf of FirstGroup PLC that the newspaper had failed to take care not to publish inaccurate information in an article reporting a claim that one of the company's bus drivers had refused entry to a child because he was wearing a replica England football shirt. The company's investigations had shown that the incident had not occurred.

Resolution:

The newspaper offered to publish a follow-up article making clear the outcome of the company's investigation, but in the event the matter was resolved with the removal of the original article from the newspaper's website.

Date Published: 07/10/2010



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