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Complainant Name:
Ms Jo Margetson

Clauses Noted: 1, 3, 4

Publication: Daily Mail


Ms Jo Margetson complained to the Press Complaints Commission that an article, which reported that she had been the subject of a lewd remark in an incident involving an airport scanner, contained inaccuracies. Ms Margetson said she had originally complained to her employer about the misuse of body scanner equipment (which had been used to image her without her knowledge or consent) not about lewd comments (though she was not allowed to clarify precise details). The incident had taken place when the complainant was, unknowingly, in a position whereby her body was viewable by the scanner. The complainant made clear she had not sought to give her story to the media and had not accepted any payment for information.

The complainant said that the article also constituted an invasion of her private life because of the level of detail it contained (although she acknowledged that the story had originally appeared in another newspaper, against which she had also take action). In addition, she complained that a reporter from the newspaper had harassed her by persisting in his attempts to contact her after she had asked him to desist in his attentions.


After the PCC initiated an investigation, the newspaper, which had followed up the original story in another newspaper, agreed to remove the article from its online archive. It also removed a subsequent article, which was only published online, when the complainant drew the PCC's attention to it.

One of the newspaper's editorial executives wrote personally to the complainant to apologise for the distress that had been caused by the approach of the reporter, who he agreed had been over-zealous. The newspaper also made an ex-gratia payment to the complainant.

Date Published: 09/12/2010

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