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Complainant Name:
Susan Jarvis

Clauses Noted: 3, 5

Publication: Daily Mail


Susan Jarvis complained to the Press Complaints Commission that the newspaper had published an article about the various ways in which people adorn the graves of their loved ones accompanied by a photograph of her son's grave. The complainant considered the use of the image without her consent was both intrusive and insensitive and she made clear her view that it was not the newspaper's place to tell families how to express their grief. The complainant was further concerned that having complained directly to the journalist concerned, no reply had been received.


While the newspaper explained that the image of the ornately decorated grave was taken in a publicly accessible cemetery, it made clear that there was no intention to intrude into the grief of the complainant or her family and it regretted the upset caused by the publication of the photograph.

The complaint was resolved when the newspaper arranged for the prompt removal of the online photograph, annotated its image library with the complainant's concerns and provided a private letter for the complainant from the journalist responsible for the piece.

Date Published: 26/05/2011

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