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Complainant Name:
Helen Iaccarino

Clauses Noted: 1, 5

Publication: The Citizen (Gloucester)


Helene Iaccarino complained to the Press Complaints Commission that the newspaper's coverage of her daughter's tragic and unexpected death contained inaccuracies and represented an intrusion into her grief in breach of the Editors' Code. The newspaper had initially reported the death and this was followed up with a tribute article and an account of the child's funeral but the complainant had identified concerns about each piece.


The newspaper acknowledged that its earlier articles misreported details of the funeral and considered that this aspect of the complaint had been addressed with the publication of a correction on this point. The newspaper attempted to respond to some of the complainant's further concerns in correspondence and the complaint was eventually resolved when the PCC negotiated the publication of the following correction and apology:

We have been asked to clarify certain details regarding our coverage of the sad death of Charlotte James in December 2010. We incorrectly reported the time of Charlotte's funeral on two occasions and apologise for this error. Charlotte did not die "straight away" as a result of injuries to her chest as we reported, but passed away in hospital following epigastric injuries. We are happy to clarify these points and would like to apologise for any additional distress caused to Charlotte's family by our articles.

Date Published: 02/06/2011

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