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Complainant Name:
Margaret Lewis

Clauses Noted: 1

Publication: The Daily Telegraph

Complaint:

Margaret Lewis complained to the Press Complaints Commission that the newspaper had published misleading information regarding the mobility component of the Disability Living Allowance (DLA) in breach of Clause 1 (Accuracy) of the Editors' Code of Practice. The complainant was concerned that the article had not distinguished between the mobility component and other elements of the DLA, and she also considered that readers would have been misled by the newspaper's claim that the mobility component is "supposed to be reserved for people who are unable to walk".

Resolution:

The newspaper did not accept that the article had breached the Editors' Code, but it understood the complainant's concerns. In response, it appended a note to its internal archive of the article. (The article had not been published on its website.) This set out the distinction between the mobility component and other elements of the DLA and clarified that the mobility component is intended for those who have walking difficulties, rather than only those who are "unable to walk". The complaint was resolved on that basis.

Date Published: 05/07/2011



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