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Complainant Name:
Mrs Allison Noble

Clauses Noted: 1, 5

Publication: Daily Mirror

Complaint:

Mrs Allison Noble complained to the Press Complaints Commission that a reporter had visited her home following the death of her husband in the Cork Air Crash. The complainant, who was not present, said that her mother had answered the door and had invited the reporter in from the rain because she believed her to be a friend or neighbour. Her mother also said that the reporter was crying and had not identified herself at the beginning of the conversation. In addition, the complainant raised concerns that the reporter had knocked on the door for a second time, shortly after leaving on the first occasion, to ask for a photograph. She also complained about the content of a published article, which contained an inaccurate statement relating to her daughter.

Resolution:

The reporter denied that she was crying or feigning tears, and said that it was raining heavily when she called and her face was wet with rain. She said that she had identified herself at the beginning of the conversation and had done so for a second time during the conversation. It was not in dispute that the reporter had handed the complainant's mother a written note of her contact details during the conversation. The editor wrote a letter to the complainant, explaining the reason for the reporter's visit and apologising for the distress caused to her family. He also apologised for the error in the published report, which the newspaper offered to correct. While the complainant remained concerned, she was prepared to resolve the complaint on the basis of the editor's letter of apology.

Date Published: 08/11/2011



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