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Complainant Name:
Mrs Carol Mlatem

Clauses Noted: 3

Publication: South Wales Argus

Complaint:

Mrs Carol Mlatem complained to the Press Complaints Commission that the newspaper had breached Clause 1 (Accuracy) and Clause 3 (Privacy) of the Editors' Code of Practice.

The complainant had been contacted by a reporter from the newspaper, and had made clear during a telephone conversation with that reporter that all information given in the conversation was to be ‘off the record'. The complainant had been distressed when the newspaper printed quotes from the conversation, and a picture of her family from a previous article.

The complainant considered the inclusion of the photograph would have misled readers to think that her family had been willing participants in the publication of the article.

Resolution:

The complaint was resolved when the PCC negotiated an agreement whereby a letter would be sent by the newspaper to the complainant and her family expressing its regret for the distress that had been caused by the article.

Date Published: 08/03/2012



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