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Complainant Name:
Teresa Kendal

Clauses Noted: 1, 5

Publication: Braintree & Witham Times


Teresa Kendal complained to the Press Complaints Commission that the newspaper had published a tribute piece in memory of her nephew that was both inaccurate and insensitive in breach of Clause 1 (Accuracy) and Clause 5 (Intrusion into grief or shock) of the Editors' Code of Practice.


The complaint was resolved when the editor of the newspaper wrote privately to the complainant and published the following correction and apology in print and online:

'We would like to make it clear that Ryan Gibbons tragically died at the scene of a motorbike accident in Tye Green on April 16 and not in hospital, as was stated in the article, Son with passion for motorbikes mourned, published in the April 18 issue of the Braintree and Witham Times. The inaccuracy was as the result of incorrect information being supplied to us by the East of Anglian Ambulance Service. We would like to apologise for the error and for the distress it caused Ryan's family. We are also reviewing our procedures and training of reporters for dealing with sensitive stories, and will take any action necessary'.

Date Published: 13/08/2012

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